Privacy

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ​Chen Zhenglei Taijiquan Federation Ltd. relationship with you in relation to this website.

The term “​ Chen Zhenglei Taijiquan Federation” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy Policy
This privacy policy sets out how Chen Zhenglei Taijiquan Federation uses and protects any information that you give Chen Zhenglei Taijiquan Federation when you use this website.

Chen Zhenglei Taijiquan Federation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chen Zhenglei Taijiquan Federation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2020.

What we collect

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookie Policy
The use of cookies on our website is limited solely to persistence of browser state information on your machine. This information does not contain any personal data and is discarded automatically as soon as you close our site in your web browser.

We do not collect or store any personal data without your prior consent.

Cookies may be required in order for you to experience our websites full functionality, although, you may opt to disable cookies if you prefer.

Terms and Conditions for Payments and purchase

Payment

All orders must be paid in UK pounds, USA dollars or Euros.

Delivery

We aim to ship all items within 5 working days of receipt of an order. However, customers outside the UK should allow up to 28 days for delivery.
All UK orders up to 1kg in weight will be sent by Royal Mail First Class post.
UK orders greater than 1kg in weight will be sent by Royal Mail Parcel Post.
Orders to the rest of the world will be sent by airmail, or by surface
mail when airmail is not available.
Postage and packaging costs are automatically calculated when the
order form is generated.
Customers can make alternative delivery arrangements by contacting the centre before placing their order.

Customs

Customers outside of the UK may need to pay local customs duties.
These duties are the responsibility of the customer.
To our knowledge European Union customers do not need to pay any local customs duties.

Returns and Refunds – clothing and footware

A full refund will be given (less Postage and Packaging costs) for
clothing or footware that is returned unworn within 28 days.
Footware should be tried on indoors, on a carpeted floor, whilst wearing socks. If you do not like the footware or need to swap it for a different size then return it enclosing an explanation of the action required. We will despatch replacement footware at no extra cost to customers in the UK. Overseas customers must send us return postage.

All clothing and footware is checked for quality before
dispatch. However, defective items will be replaced at no extra cost to all customers. Please return the defective item enclosing an explanation of the fault.

Refunds – Downloadable dvds and electronic products

All fees for downloadable dvds and electronic products are non-refundable.

Returns and Refunds – DVDs and
Books

All DVDs and Videos are checked before dispatch. However defective DVDs or Books will be replaced at no extra cost. Please return the defective item enclosing an explanation of the fault.

Refunds – Tuition Fees for Seminars and Events

All tuition fees for seminars and events organized by the Centre are non-refundable. However, for some critical circumstance we could consider transferring your payment toward your future training provide you contact the Centre in advance and it has been agreed by the Centre.

Enquiries

Enquiries regarding orders that you have already made and not yet
received should be sent to info@taichicentre.com. Please include the name and address where you asked us to send the order.

The Small Print

Colours of clothing or footware may vary slightly from the pictures. The covers of DVDs or Books may vary from those shown. This sometimes occurs when the publisher changes the cover design.